{"id":2310,"date":"2026-04-08T08:42:04","date_gmt":"2026-04-08T08:42:04","guid":{"rendered":"http:\/\/sw-themes.com\/porto_dummy\/?page_id=2310"},"modified":"2026-04-08T09:23:34","modified_gmt":"2026-04-08T09:23:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/makconsumer.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2310\" class=\"elementor elementor-2310\">\n\t\t\t\t<div class=\"porto_stretch_css stretch_row_content_css elementor-element elementor-element-e4e9dd3 e-con-full e-flex e-con e-parent\" data-id=\"e4e9dd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5c00d0b elementor-widget elementor-widget-heading\" data-id=\"5c00d0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c4e0b2 e-flex e-con-boxed e-con e-parent\" data-id=\"7c4e0b2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-79c2a71a elementor-widget elementor-widget-text-editor\" data-id=\"79c2a71a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h3>Mak Consumer<\/h3>\n\n<p class=\"wp-block-paragraph\">At <strong data-start=\"245\" data-end=\"261\">Mak Consumer<\/strong>, customer satisfaction is our top priority. We ensure that all our cleaning and hygiene products are carefully packed and quality-checked before dispatch. However, if you face any issue with your order, we are here to help.<\/p>\n\n<h2>1. Return Eligibility<\/h2>\n<p class=\"wp-block-paragraph\">You may request a return under the following conditions:<\/p>\n<ul>\n<li data-section-id=\"cfgep3\" data-start=\"579\" data-end=\"621\">Product received is damaged or leaking<\/li>\n<li data-section-id=\"cq72tg\" data-start=\"622\" data-end=\"649\">Wrong product delivered<\/li>\n<li data-section-id=\"icvtx2\" data-start=\"650\" data-end=\"674\">Product is defective<\/li>\n<li data-section-id=\"erbzh6\" data-start=\"675\" data-end=\"722\">Package is tampered at the time of delivery<\/li>\n<\/ul>\n<p>To be eligible for a return:<\/p>\n<ul>\n<li data-section-id=\"zw4okd\" data-start=\"754\" data-end=\"812\">The request must be made within <strong data-start=\"788\" data-end=\"810\">7 days of delivery<\/strong><\/li>\n<li data-section-id=\"1ybng19\" data-start=\"813\" data-end=\"865\">Product must be unused and in original packaging<\/li>\n<li data-section-id=\"1m4c1nl\" data-start=\"866\" data-end=\"920\">Proof of purchase (order ID \/ invoice) is required<\/li>\n<li data-section-id=\"7rbf6z\" data-start=\"921\" data-end=\"982\">Clear images or video proof of the issue must be provided<\/li>\n<\/ul>\n<h4>Non-Returnable Items<\/h4>\n<p>Due to hygiene and safety reasons, the following items are not eligible for return:<\/p>\n<ul>\n<li data-section-id=\"18u7yz5\" data-start=\"1102\" data-end=\"1139\">Opened or used hand wash products<\/li>\n<li data-section-id=\"f8ru1h\" data-start=\"1140\" data-end=\"1165\">Used cleaning liquids<\/li>\n<li data-section-id=\"vdcp8n\" data-start=\"1166\" data-end=\"1201\">Products damaged after delivery<\/li>\n<li data-section-id=\"jp8lpr\" data-start=\"1202\" data-end=\"1247\">Items returned without original packaging<\/li>\n<\/ul>\n<h2>2. Refund Policy<\/h2>\n<p data-start=\"1278\" data-end=\"1315\">Once your return request is approved:<\/p>\n<ul data-start=\"1317\" data-end=\"1492\">\n<li data-section-id=\"7979y2\" data-start=\"1317\" data-end=\"1362\">The product will be inspected by our team<\/li>\n<li data-section-id=\"1pzwv34\" data-start=\"1363\" data-end=\"1433\">If approved, refund will be processed within <strong data-start=\"1410\" data-end=\"1431\">5\u20137 business days<\/strong><\/li>\n<li data-section-id=\"1hzcqod\" data-start=\"1434\" data-end=\"1492\">Refund will be credited to the original payment method<\/li>\n<\/ul>\n<p data-start=\"1494\" data-end=\"1597\">In case of <strong data-start=\"1505\" data-end=\"1531\">Cash on Delivery (COD)<\/strong> orders, refund will be transferred to your provided bank account.<\/p>\n<h2 data-section-id=\"y7vmd6\" data-start=\"1604\" data-end=\"1631\">3. Replacement Policy<\/h2>\n<p data-start=\"1633\" data-end=\"1681\">If you prefer a replacement instead of a refund:<\/p>\n<ul data-start=\"1683\" data-end=\"1812\">\n<li data-section-id=\"4sgyh8\" data-start=\"1683\" data-end=\"1745\">We will ship the replacement product at no additional cost<\/li>\n<li data-section-id=\"1no1bm2\" data-start=\"1746\" data-end=\"1812\">Replacement will be dispatched after verification of the issue<\/li>\n<\/ul>\n<h2 data-section-id=\"1ih01j4\" data-start=\"1819\" data-end=\"1843\">4. Return Shipping<\/h2>\n<ul data-start=\"1845\" data-end=\"2011\">\n<li data-section-id=\"oqca6k\" data-start=\"1845\" data-end=\"1938\">If the return is due to our error (wrong\/damaged product), we will bear the shipping cost<\/li>\n<li data-section-id=\"1w7m3h5\" data-start=\"1939\" data-end=\"2011\">If return is requested for other reasons, shipping charges may apply<\/li>\n<\/ul>\n<h2 data-section-id=\"1p4bsqz\" data-start=\"2018\" data-end=\"2044\">5. Order Cancellation<\/h2>\n<ul data-start=\"2046\" data-end=\"2215\">\n<li data-section-id=\"18y1fi4\" data-start=\"2046\" data-end=\"2089\">Orders can be cancelled before dispatch<\/li>\n<li data-section-id=\"420cvx\" data-start=\"2090\" data-end=\"2140\">Once shipped, cancellation may not be possible<\/li>\n<li data-section-id=\"76cft1\" data-start=\"2141\" data-end=\"2215\">Refund for cancelled orders will be processed within 5\u20137 business days<\/li>\n<\/ul>\n<h2 data-section-id=\"1nz88gf\" data-start=\"2222\" data-end=\"2254\">6. How to Request a Return<\/h2>\n<p data-start=\"2256\" data-end=\"2287\">To initiate a return or refund:<\/p>\n<p data-start=\"2289\" data-end=\"2340\">Email us at: <a href=\"mailto:makproducts2025@gmail.com\">makproducts2025@gmail.com<\/a><br data-start=\"2329\" data-end=\"2332\" \/>Include:<\/p>\n<ul data-start=\"2341\" data-end=\"2401\">\n<li data-section-id=\"zsx0p7\" data-start=\"2341\" data-end=\"2353\">Order ID<\/li>\n<li data-section-id=\"qogjp3\" data-start=\"2354\" data-end=\"2375\">Issue description<\/li>\n<li data-section-id=\"1p6k381\" data-start=\"2376\" data-end=\"2401\">Product photos\/videos<\/li>\n<\/ul>\n<p data-start=\"2403\" data-end=\"2464\">Our support team will respond within <strong data-start=\"2440\" data-end=\"2463\">24\u201348 working hours<\/strong>.<\/p>\n<h2 data-section-id=\"qj6apd\" data-start=\"2471\" data-end=\"2490\">Policy Updates<\/h2>\n<p data-start=\"2492\" data-end=\"2595\">Mak Consumer reserves the right to update this Return &amp; Refund Policy at any time without prior notice.<\/p>\n<hr data-start=\"2597\" data-end=\"2600\" \/>\n<h2 data-section-id=\"1ui7g7h\" data-start=\"2602\" data-end=\"2622\">Our Commitment<\/h2>\n<p data-start=\"2624\" data-end=\"2781\">We are committed to delivering safe, high-quality hygiene products. Your trust is important to us, and we strive to resolve every concern fairly and quickly.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Mak Consumer At Mak Consumer, customer satisfaction is our top priority. We ensure that all our cleaning and hygiene products are carefully packed and quality-checked before dispatch. However, if you face any issue with your order, we are here to help. 1. Return Eligibility You may request a return under the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2310","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/pages\/2310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/comments?post=2310"}],"version-history":[{"count":6,"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/pages\/2310\/revisions"}],"predecessor-version":[{"id":6166,"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/pages\/2310\/revisions\/6166"}],"wp:attachment":[{"href":"https:\/\/makconsumer.com\/index.php\/wp-json\/wp\/v2\/media?parent=2310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}